Arlecho's ScreenConnect 6 releases

[Arlecho]

Trying the patch on a new windows install
SC : 23.9.10.8817

On the last step -> Patch System -> getting the following messages :

Message 1 : Could not find: ScreenConnect.LicenseManager/<GetCapabilitiesAsync>::MoveNext( patch might not work!

Message 2 : Could not find: LicenseManager::TryAcquireLicenseAsync patch might not work!

Message 3: Please call <url>/SetupCreateUser.aspx, ensure it has been deleted after calling! This should result in being able to log in with username: Administrator, password: Administrator

Unable to login using the user/pass mentioned in the message

Hope this helps in further troubleshooting this

What version of the patcher are you using, sounds like an old version OR (more probable) you are not installing 23.9.10.8817.

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Daft question, How do I find out what version I'm running ? Version Check fails. (running on windows)

Control panel

[smile101]

1) I had 21.8.3558.7823 and was hacked. So I restored from backup and was able to login.
2) I then updated to 22.8.20001.8818 (using the 3.4 patch and it upgraded fine. Was seeing all computers properly.
3) Then I updated to 23.3.19.8811 (with 3.4 patch) but I got the spinning wheels... I checked the code and it did have the "DateTimeFormat=Ticks" />" info, i didnt have to add it. also renamed the license.xml file. Still spinning.
4) Despite the spinning i tried updating to the latest version 23.9.10  (as point99trash2011 suggested) with the patch and it is still spinning... can someone please shed some light on how I can proceed to get it up and running again?
Thanks!

I waited overnight and it all came up working!  Seems like "waiting it out" is another solution to the spinning issue.
Thanks all for your contributions.

[CyberStorm]

Just wanted to add that my server was hacked a few days ago. I have since downloaded the latest release, patched the installer and updated my server. I have also renamed the SetupWizard.aspx file. All my unattended clients are checking in. I ran a bulk agent update and everything is working great a the moment. No issues - even my extensions are working. I will keep updated with the latest versions as they are released.

[olscrm]

Trying the patch on a new windows install
SC : 23.9.10.8817

On the last step -> Patch System -> getting the following messages :

Message 1 : Could not find: ScreenConnect.LicenseManager/<GetCapabilitiesAsync>::MoveNext( patch might not work!

Message 2 : Could not find: LicenseManager::TryAcquireLicenseAsync patch might not work!

Message 3: Please call <url>/SetupCreateUser.aspx, ensure it has been deleted after calling! This should result in being able to log in with username: Administrator, password: Administrator

Unable to login using the user/pass mentioned in the message

Hope this helps in further troubleshooting this

Double checked the version is correct, downloaded from: https://screenconnect.connectwise.com/download (Windows)

Its a clean windows server installation with no previous versions installed, tried to run the patch as administrator and got the same messages.

Thank you again for the great work.

[dfwhisp]

It is just me or this is a problem on the latest version?

When Building an installer I don't see the OK button. ( on version 23.9.10.8817 ), downloaded installer but it won't appear in Host list.

If I do this on 23.2.12.8818, different install, OK button is there. ( I can not upgrade this because some database issues , circles appears when login in with version grater than this. )

Thanks

[discopollo]

I couldn't find an answer, are Linux based installs affected same way as Windows?

[vonspinx]

It is just me or this is a problem on the latest version?

When Building an installer I don't see the OK button.  ( on version 23.9.10.8817 ), downloaded installer but it won't appear in Host list.

If I do this on 23.2.12.8818, different install, OK button is there. ( I can not upgrade this because some database issues , circles appears when login in with version grater than this. )

Thanks

I am using that same version (upgraded to it) and the installer for windows downloads just fine.  Also the host shows up in the list without issue.

If when you are talking about the "Done" button at the bottom right, thank god it is gone.  When viewed, most times on a laptop, you had to scroll down to see the download button.  Don't know how many times I hit done instead of download and had to start over.  There is now an X in the top right corner.

[n0fx]

[quote pid="393482" dateline="1708540581"]
Clean installation without patch - all services start. As soon as I apply the patch ScreenConnect Security Manager service wont start at all
Similar issue but was an upgrade from 21.5.3025.7772.

After hack stopped all services and blocked SC in my pfSense firewall. I then restored from yesterdays backup, upgraded to 22.8.10013.8329 with your latest patch. Services started and was able to login. Upgraded to 23.9.8.8811 using latest patch and services are failing to start.

Did you follow upgrade pathway?
If you are running a much older version, you may need to upgrade incrementally due to changes in the architecture of the product. The upgrade path is as follows:

2.1 → 2.5 → 3.1 → 4.4 → 5.4 →19.2→22.8→23.3→ Latest stable release

additionally in web.config replace SessionDatabase line with following:
<add name="SessionDatabase" providerName="SQLite" connectionString="Data Source=|DataDirectory|/Session.db; DateTimeKind=Utc; Foreign Keys=true; Page Size=4096; Journal Mode=WAL; BaseSchemaName=; Cache Size=1000; Memory Mapped Size=10000000000; DateTimeFormat=Ticks" />
and rename/delete license.xml from App_Data

worked for me like a charm

Did you modify the web.config replacement when you upgraded to the 23.xx version? I went from 19.3 -> 22.8 fine but I'm not sure when the modify the web.config to add this entry in.
[/quote]

[leungda]

Finally, I got my server updated to the latest version from 22.8 to 23.9.10. I spent about an hour try to fix the spinning circle issue after upgrading
Copy the c:\program file(x86)\screenconnect folder to somewhere.
uninstall the screenconnect completely from control panel
copy the screenconnect folder back to the c:\program file(x86)\
delete license.xml from App_Data
install 22.9 -> 22.10 -> 23.1 -> 23.3 (spinning circle appeared at this point). I used web.config new template and edited the web.config using the page 61 information - "logiclass" posted.
After apply new web.config, the spinning circle fixed. Then, I upgraded to the latest version.

The web.config template link is broken but I still have the file or you can PM "logiclass" to upload the file again

BTY, I was using 3.2.0.7 patch not 3.4.1

[n0fx]

So you copied the screenconnect folder back then do all those installations?

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Finally, I got my server updated to the latest version from 22.8 to 23.10. I spent about an hour try to fix the spinning circle issue after upgrading
Copy the c:\program file(x86)\screenconnect folder to somewhere.
uninstall the screenconnect completely from control panel
copy the screenconnect folder back to the c:\program file(x86)\
install 22.9 -> 22.10 -> 23.1 -> 23.3 (spinning circle appeared at this point). I used web.config new template and edited the web.config using the page 61 information - "logiclass" posted.
After apply new web.config, the spinning circle fixed. Then, I upgraded to the latest version.

Did you copy the folder right after you uninstalled screenconnect and then proceeded to install 22.9 after you copied the data back?  I'm on 22.x right now and I am planning on going to 23.xx but from what I've read here, it's 50/50 if the upgrade works.